Accela Citizen Portal

The City of DeLand DOES NOT ask for your credit card information over the phone.

If you receive a call asking for this information please hang up and call

386-626-7007 option 1 and report it.


In an effort to better serve you, please accept this advance notice that no inspections can be scheduled for Thursday, January 18th, 2024 for the purpose of employee training. Inspections will resume the next business day.

Click on the image/link below to access the portal.  Instructions and links to navigate the system are also provided below.Accela PortalAccela Portal


Instructions / Requirements

* Need assistance setting up your account? Use our Accela Application Instruction Sheet (PDF).

* Need assistance with submitting an Application or setting up a Pre-Application Meeting? Register for an account under New Users (view the Accela Application Instruction Sheet - ADA (PDF)). Choose the Planning tab, then select Record Type. Complete the application/request. Note: When entering address for Step 1, enter parcel number first, and when found, enter street number (or 0 if no street number) and street name. Once the application/request is received in the system, a Senior Planner will be assigned. The Senior Planner will contact you to set up an available date and time.

* Need to make a payment, but don't know where in your account? Follow these Making a Payment (PDF) instructions.

* Can't find your documents in your account? Need a copy of an application or staff report? Use Search. Follow the Accela Search Instruction Sheet (PDF).